Business Process Management

What is Business Process Management (BPM)?

Business Process Management (BPM) is a structured approach to enhancing business performance by analysing, streamlining, and optimising existing processes. BPM systems are software tools that assist organisations in visualising, managing, and automating their workflows, leading to increased efficiency, cost savings, and better customer satisfaction.

Why choose D8A?

Years of experience in using Business Process Management systems
We will assess your current workflows and develop custom processes that work for you
Available to help develop new or amend existing processes in the future

What our customers say

A brief history of BPM

BPM has its roots in the industrial revolution, where the need for efficiency and standardisation in manufacturing processes became paramount. However, the modern concept of BPM emerged in the late 20th century, driven by advancements in technology and a growing emphasis on improving organisational performance.

Today, BPM is a critical component of modern business management, encompassing a wide range of techniques and technologies to improve organisational performance and achieve strategic objectives. The need for methodical structure in business is nothing new, but the systems we use today make it easier to achieve more - for less effort than ever before.

Key Features of BPM Systems

Most BPM systems offer a range of features that empower organisations to effectively manage their processes. These typically include:

Process modelling: Known more formally as Business Process Model and Notation (BPMN). This feature allows you to visually represent your business processes using flowcharts or diagrams. This aids in identifying bottlenecks, redundancies, and areas for improvement.
Workflow automation: BPM systems can automate repetitive tasks, freeing up employees to concentrate on more strategic work. This can also reduce errors and improve overall productivity.
Business rules management: This feature enables your business to define and enforce rules and policies throughout their processes. This helps ensure compliance with regulations and maintain consistency.
Performance monitoring: BPM systems provide real-time visibility into process performance, allowing your business to track key metrics and pinpoint areas for improvement.
Integration: BPM systems can integrate with other enterprise systems, such as ERP and CRM, to provide a comprehensive view of business operations.
Collaboration: BPM systems often include collaboration features that enable teams to work together more effectively on process improvement initiatives.

Benefits of implementing a BPM system

Implementing a BPM system can offer numerous advantages for businesses, including:

Increased efficiency: By streamlining processes and automating tasks, your business can improve efficiency by identifying and eliminating bottlenecks.
Improved customer satisfaction: Helps your business to deliver products and services faster and more accurately, leading to improved customer satisfaction.
Enhanced decision making: BPM systems provide real-time data and analytics that can assist your business in making better informed decisions.
Greater agility: Helps your business adapt more quickly to changing market conditions.
Improved compliance: Helps your business to be compliant with regulations and industry standards.
Enhanced communication: BPM systems are built on a centralised platform that allows for seamless collaboration between colleagues.
Reduced costs: By optimising processes and eliminating waste, your business can significantly reduce costs.

Get started with BPM

If you're interested in learning more about how a BPM system can benefit your business, please contact us today. We'll be happy to discuss your specific needs and recommend a solution that's right for you and your business.

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Testimonials

Timothy Proctor

Partner, Proctors Estate Agent in Park Langley, Beckenham, Kent

“We have relied on Jason and the D8A team to look after our IT needs for many years, with a monthly maintenance contract. During this time we have also carried out some major upgrades, most recently moving to a cloud server. With a lot of unseen work behind the scenes to make all necessary preparations, any such improvements have always been carried out with a minimum of disruption. Jason’s breadth of knowledge ensures any downtime is minimised and we are back up and running without delay. The monthly maintenance also ensures, on a day to day basis, that we experience virtually no issues and foreseen problems are dealt with ahead of time. Jason has efficient systems in place and with good humour and a friendly approach we have enjoyed an excellent working relationship that we hope will continue for many years to come."

Nikki Schuster

CEO of the Charity, Renew Counselling in Chelmsford, Essex

“Jason and D8A have been providing IT support for us for 15 years, through many changes and challenges. They have, and continue to be incredibly supportive to our needs and will endeavour to address any issues efficiently and speedily. They have proven to be an excellent resource for us as a charity. During this particularly trying time, D8A have continued to provide the help and support we need in terms of our ongoing IT requirements and also in relation to our response to COVID 19. I have no hesitation in recommending D8A.”

Andy Powell

Club Manager of Jags Sports Club in Dulwich, London

“Jason and D8A have been close partners of ours for the past 12 years. In that time they have built and maintained an IT system which we have come to rely on for all essential business needs. Their friendly and thorough approach has allowed the Sports Club to have total confidence in their advice and capabilities. They are reactive and proactive in equal measures and we know that any critical issues are dealt with swiftly and precisely to a very high standard.”

Nick Vincent

Partner of estate agent, Proctors in Shirley in Croydon

“We have worked with Jason and his company for many years now, we have always received a high level of service from his team, with speedy response time to issues raised. The fact that they are able to remotely access our computers to resolve matters is excellent. D8A have taken care of all our IT needs from large infrastructure projects to a staff member needing some support, they come highly recommended.”

Madde Nicholls

Managing Director, Begg and Co. Plastics distributor in Erith in Kent

“A professional and friendly service who are always there to help us with any IT problems we may have”

Tracy Figg

Office manager and PA to CEO at furniture distributor, Lifestyle Europe Furniture Ltd in Maidstone in Kent

“From our initial introduction to present, we have always received a friendly and professional response from their team.
When we approach them with a problem, we are always confident it will be resolved promptly.”

Thank you D8A for your continuous help and support."

Beverley Horne

Office manager at City Flooring in Beckenham in Kent

“I would like to take this opportunity to commend Jason and his team for their immediate attention to works and any problem solving that City Flooring have encountered.

Many thanks for your utmost efficiency and look forward to your continued advice and expertise in the future.”

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