Microsoft Teams Phone Systems

A modern business phone system, fully integrated with Microsoft Teams.

Microsoft Teams Phone Systems Overview

Microsoft Teams Phone turns Microsoft Teams into a fully‑featured business phone system, replacing traditional PBX and VoIP platforms with a modern, cloud‑based solution.

Making and receiving calls, transferring calls, voicemails, auto attendants, and call queues are all handled directly within Teams — using the same interface your staff already use every day. Users can make and receive calls from their computer, mobile phone, desk handset, or browser from any location.

Our Microsoft Teams Phone service helps businesses design, deploy, and manage Teams‑based phone systems that are reliable, easy to use, and fit real‑world business requirements.

Who This Is For

Small to Medium Businesses

Replace legacy phone systems with a flexible, cloud‑based solution that’s easy to manage and scale.

Enterprise Organizations

Deploy a centrally managed phone system across multiple sites with consistent call handling and control.

Startups

Launch a professional phone system quickly without installing on‑site hardware.

IT Departments

Reduce the complexity of managing separate telephony platforms and integrations.

Accountants

Ensure dependable call handling during busy periods, with clear call routing and voicemail management.

Lawyers

Maintain professional call handling while enabling secure mobile and remote access.

Estate Agents

Support busy inbound call flows with call queues, hunt groups, and remote agents.

Manufacturers & Distributors

Provide a consistent phone system across offices, warehouses, and operational teams.

Construction

Enable mobile‑first calling for site‑based and remote staff without relying on physical systems.

Other

Any organisation looking to modernise telephony and simplify communications can benefit from Teams Phone.

Problems this solves

Legacy phone systems

Traditional PBX systems are expensive to maintain and difficult to scale.

Remote and hybrid working challenges

On‑prem phone systems don’t suit mobile or distributed teams.

Disjointed communications

Separate phone, chat, and meeting tools create inefficiency and confusion.

Complex management

Managing handsets, lines, and call routing across locations is time‑consuming.

How we work

1

Discover

We start with a free, high‑level Teams meeting (or phone call) to understand your business and what you need.

2

Assess

If you proceed, we carry out a free initial assessment of each site and shared systems to establish a clear baseline.

3

Agree

We review our findings in plain English and agree priorities together, with no charge and no obligation.

4

Support

Once support is in place, we provide ongoing IT support with monthly assessments and annual reviews to keep your IT secure and aligned.

Modernise Your Business Phone System

If you’re unsure whether your current phone system is reliable, flexible, or cost-effective, we can help.

Book a free consultation to review your setup, identify any limitations, and see how Microsoft Teams Phone could improve your business communication.

No cost. No obligation. Just a clear assessment.

Book a discovery call Call 0800 043 0043

What's Included

What's Included

Microsoft Teams Phone system design
Licensing and call connectivity advice
Call plans or Direct Routing configuration
Auto attendants and call queues
Number porting and call routing setup
Desk phone and headset integration
Voicemail, call reporting, and policies
Ongoing support and management

How Our Microsoft Teams Phone Service Works

We start by understanding how your business handles calls — including inbound volumes, call flows, working hours, and remote working needs.

From there, we design a Teams Phone configuration that fits your organisation. This includes call routing, auto attendants, call queues, and integration with desk phones or headsets if required.

Our approach focuses on: