Microsoft Teams Cloud Phone Systems and VoIP

Connecting you and your business via phone with VoIP (Voice over Internet Protocol

Here at D8A, we are committed to providing fully featured solutions that are tailored to the operations of your business. That is true of all our services including for our Microsoft Teams Cloud Phone systems.

The Microsoft Teams Phone System is a cloud-based telephony solution that enables you to make and receive phone calls directly from the Microsoft Teams client we have all become accustomed with over the past couple of years. It allows for your users to make and receive calls using their computer, mobile device, or a Teams-compatible desk phone.

What is VOIP?

If you don’t already know, VoIP stands for ‘Voice over Internet Protocol’. It is a technology that allows voice and multimedia communication over the Internet and other IP networks. In simpler terms, VoIP enables people to make voice calls and engage in video conferencing and other forms of communication using the Internet as the transmission medium, rather than traditional telephone networks. VoIP calls enable rich video calling unlike traditional PSTN (Public Switched Telephone Network) solutions.

Key features of MS Teams Phone System

Asides from the familiarity with Teams over needing to learn a whole new piece of software, it provides a strong catalogue of call management features, including call forwarding, voicemail delivered by email attachment and fully transcribed, call queues, auto-attendants, and more.

In addition to traditional voice calling, the Teams Phone System also supports video calling and conferencing, instant messaging, as well as screen sharing - making it a comprehensive communication solution for businesses of all sizes. Some further details on its key features are detailed below:

• Voice Calling: Microsoft Teams Calling allows users to make and receive voice calls. This can be done within the Teams app on desktop or mobile devices.
• Video Calling: Users can conduct video calls and video conferences with individuals or groups. Teams supports one-on-one video calls and group video meetings.
• Call Forwarding: Users can configure call forwarding to redirect calls to other team members or phone numbers when they are unavailable.
• Call Routing: Teams Calling allows for call routing and automation, helping businesses manage incoming calls efficiently. This includes auto-attendants and call queues.
• Voicemail: MS Teams provides voicemail services, allowing callers to leave voice messages when users are unavailable. Users can access voicemail messages within the Teams app.
• Integration: Microsoft Teams Calling integrates with Microsoft 365 applications, including Outlook and SharePoint, to streamline communication and collaboration.

Microsoft Teams is a versatile platform that is regularly updated with new features, for both small and large organisations looking for a unified communication and collaboration solution. Further details on the many features can be found on the Microsoft website.

The individual Microsoft Teams Cloud Phone system services we provide:

• Installation of a Microsoft Teams Cloud Phone system
• Removal of a Microsoft Teams Cloud Phone system

If you are looking for an alternative VoIP phone system or maybe even a traditional analogue setup – we can help with that too, please just let us know. We always advise Microsoft Teams where relevant, but we are fully accommodating to each request.

Talk to us about streamlining your communication channels. We are ready to discuss a solution that works for you and your business.

Please contact us by calling directly on 020 8315 5820, sending an email to enquiries@d8a-it-services.co.uk or by completing our enquiry form.

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RELIABLE AND RELEVANT EXPERTISE

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Setup phone system

Supply and install phone line (including transfer in)

Remove phone line (including cancel and transfer out)

Testimonials

Timothy Proctor

Partner, Proctors Estate Agent in Park Langley, Beckenham, Kent

“We have relied on Jason and the D8A team to look after our IT needs for many years, with a monthly maintenance contract. During this time we have also carried out some major upgrades, most recently moving to a cloud server. With a lot of unseen work behind the scenes to make all necessary preparations, any such improvements have always been carried out with a minimum of disruption. Jason’s breadth of knowledge ensures any downtime is minimised and we are back up and running without delay. The monthly maintenance also ensures, on a day to day basis, that we experience virtually no issues and foreseen problems are dealt with ahead of time. Jason has efficient systems in place and with good humour and a friendly approach we have enjoyed an excellent working relationship that we hope will continue for many years to come."

Nikki Schuster

CEO of the Charity, Renew Counselling in Chelmsford, Essex

“Jason and D8A have been providing IT support for us for 15 years, through many changes and challenges. They have, and continue to be incredibly supportive to our needs and will endeavour to address any issues efficiently and speedily. They have proven to be an excellent resource for us as a charity. During this particularly trying time, D8A have continued to provide the help and support we need in terms of our ongoing IT requirements and also in relation to our response to COVID 19. I have no hesitation in recommending D8A.”

Andy Powell

Club Manager of Jags Sports Club in Dulwich, London

“Jason and D8A have been close partners of ours for the past 12 years. In that time they have built and maintained an IT system which we have come to rely on for all essential business needs. Their friendly and thorough approach has allowed the Sports Club to have total confidence in their advice and capabilities. They are reactive and proactive in equal measures and we know that any critical issues are dealt with swiftly and precisely to a very high standard.”

Nick Vincent

Partner of estate agent, Proctors in Shirley in Croydon

“We have worked with Jason and his company for many years now, we have always received a high level of service from his team, with speedy response time to issues raised. The fact that they are able to remotely access our computers to resolve matters is excellent. D8A have taken care of all our IT needs from large infrastructure projects to a staff member needing some support, they come highly recommended.”

Madde Nicholls

Managing Director, Begg and Co. Plastics distributor in Erith in Kent

“A professional and friendly service who are always there to help us with any IT problems we may have”

Tracy Figg

Office manager and PA to CEO at furniture distributor, Lifestyle Europe Furniture Ltd in Maidstone in Kent

“From our initial introduction to present, we have always received a friendly and professional response from their team.
When we approach them with a problem, we are always confident it will be resolved promptly.”

Thank you D8A for your continuous help and support."

Beverley Horne

Office manager at City Flooring in Beckenham in Kent

“I would like to take this opportunity to commend Jason and his team for their immediate attention to works and any problem solving that City Flooring have encountered.

Many thanks for your utmost efficiency and look forward to your continued advice and expertise in the future.”