Benefits of Cloud Phone Systems

Benefits of Cloud Phone Systems

Outlining the key benefits of the Microsoft Teams Cloud Phone System against traditional landline alternatives


What is a Cloud Phone System?

A cloud phone system, also known as a cloud PBX (Private Branch Exchange), is a type of phone system that is hosted and managed by a third-party provider over the internet. Unlike traditional on-premises PBX systems, cloud phone systems do not require any hardware or software to be installed on your premises. Instead, you simply connect your existing devices, such as IP phones, smartphones, and computers, to the cloud-based service.

There are many providers out there today for these cloud systems, but one leading the way, and we have great experience with here at D8A IT Services, is Microsoft Teams.


Key benefits of Microsoft Teams Cloud Phone Systems

Microsoft Teams Cloud Phone Systems which is a VoIP (Voice over IP) platform offers several benefits over traditional landline alternatives, including the below which can be found with most cloud providers:

  • Cost savings: Cloud systems can significantly reduce your monthly phone bills, as you are not charged for long-distance calls or by the minute. In addition, you can save money on hardware and maintenance costs because the fact VoIP systems are cloud-based and do not require any on-premises equipment.
  • Scalability: They are easily scalable, so you can add or remove users as needed without having to purchase or install new hardware. This makes these cloud systems a good option for businesses that are growing or have fluctuating staffing needs.
  • Mobility: They allow you to make and receive calls from anywhere you have an internet connection. This means that you can work from home, on the go, or anywhere else you need to be without missing a call.
  • Enhanced features: They offer several advanced features that are not available with traditional landline phone systems, such as video conferencing, call recording, and call forwarding.


Specific benefits of Microsoft Teams Cloud Phone Systems:

In addition to those above, the Microsoft Teams systems also benefit from several features that are not readily available with other providers. These include:

  • Seamless integration with Microsoft Teams: Microsoft Teams phone systems are fully integrated with the Microsoft Teams platform, so you can make and receive calls directly from the Teams app. This means that you can have all your communications in one place, which can save you time and improve your productivity.
  • High-quality audio and video: Microsoft Teams deliver high-quality audio and video, so you can have clear and crisp conversations with colleagues and customers.
  • Security and reliability: Built on the Microsoft Azure cloud platform, which is one of the most secure and reliable cloud platforms in the world. This means that you can be confident that your communications are safe and that your system will be up and running when you need it.


Overall, Microsoft Teams Cloud Phone Systems offer several benefits that make them a compelling option for businesses of all sizes. If you are looking for a way to save money, improve your productivity, and enhance your communications, then Microsoft Teams is a great option to consider.

For further information, head to our dedicated service page, or to talk to us about streamlining your communication channels. We are ready to discuss a solution that works for you and your business.

Please contact us by calling directly on 020 8315 5820, sending an email to or by completing our enquiry form. You can also book a time slot for an online video call to discuss your requirements.