Proactive Maintenance

Be proactive instead of reactive when it comes to your maintaining your IT systems and associated files. Fully managed maintenance for your business.

Conducting routine maintenance on your technology is essential. Without maintenance, your entire system could go down. That is why we cover everything from updates to check-ups, performance evaluations, and constant monitoring on both the customer and employee end. It is so important to be proactive and have a robust maintenance plan in place to help mitigate any issues. It is far easier to prevent an issue from arising, than trying to fix it after it is too late.

Our comprehensive proactive managed it service maintenance plan covers a broad range of services, software, and hardware and is designed to be a one-stop shop for maintenance. As your managed IT provider, monthly we will run through our complete maintenance assessment. The assessment comprises of a long checklist which we run through one-by-one meticulously to ensure your IT systems continue to run smoothly.

The individual services we cover:

• Installing Windows semi-annual updates
• Installing network hardware firmware updates
• Installing computer BIOS updates
• Rebooting equipment
• Checking backup and server event logs
• Schedule server reboots
• Monitoring the age of hardware and providing recommendations when it is time to upgrade or replace
• Monitoring disk space and identifying when it is getting low
• Review whether all data is covered by the backup solution you have in place
• Checking for AD Connect updates
• Checking for the best Internet connectivity available and providing recommendations
• Checking email configuration settings such as SPF, DKIM and DMARC
• Checking your Antivirus centralised management console for issues
• Checking that the Microsoft 365 best practices are implemented including the security solutions

In addition to our proactive maintenance services, we also provide fast and responsive reactive services to assist with those issues that cannot be prevented. Setup of user accounts, and many other services are included in the agreement. Please see our Reactive Support section for further details.

We are committed to providing a solution that is tailored to the operations of your business. It is not a one size fits all approach when it comes to our solutions. Our open-ended and custom direction is fully adaptable and can scale in-line as your company grows.

Our responsive and knowledgeable team of IT professionals are ready to discuss a proactive and complete maintenance plan that will help protect your business IT systems and files. Please contact us by calling directly on 020 8315 5820, sending an email to enquiries@d8a-it-services.co.uk or by completing our enquiry form.

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THE SIX PILLARS TO OUR 20-YEAR TECH SUCCESS IN LONDON – AND WHAT KEEPS CLIENTS COMING BACK

PREMIUM HANDPICKED TECHNOLOGY

We only choose technology based on its premium, high-security, long-lasting quality and pure performance metrics.

ENTERPRISE-LEVEL INFRASTRUCTURE

Our team provides enterprise-level IT support and infrastructure in a simple and cost-effective manner.

REMOTE TAGGING SYSTEM

D8A devices are equipped with a unique tagging system that allows remote insight into the device’s backend.

CLEAN AND ORGANISED INSTALLATIONS

From the cables you see to the files you don't see, we priority tidiness and organisation.

PROACTIVE MONITORING AND SUPPORT

We keep a watchful eye on your IT infrastructure to catch problems before they happen.

RELIABLE AND RELEVANT EXPERTISE

We know exactly what we are doing, and we do it efficiently no matter the task.

Managed Maintenance and Helpdesk Services

Onboarding for maintenance and Helpdesk Services

Testimonials

Timothy Proctor

Partner, Proctors Estate Agent in Park Langley, Beckenham, Kent

“We have relied on Jason and the D8A team to look after our IT needs for many years, with a monthly maintenance contract. During this time we have also carried out some major upgrades, most recently moving to a cloud server. With a lot of unseen work behind the scenes to make all necessary preparations, any such improvements have always been carried out with a minimum of disruption. Jason’s breadth of knowledge ensures any downtime is minimised and we are back up and running without delay. The monthly maintenance also ensures, on a day to day basis, that we experience virtually no issues and foreseen problems are dealt with ahead of time. Jason has efficient systems in place and with good humour and a friendly approach we have enjoyed an excellent working relationship that we hope will continue for many years to come."

Nikki Schuster

CEO of the Charity, Renew Counselling in Chelmsford, Essex

“Jason and D8A have been providing IT support for us for 15 years, through many changes and challenges. They have, and continue to be incredibly supportive to our needs and will endeavour to address any issues efficiently and speedily. They have proven to be an excellent resource for us as a charity. During this particularly trying time, D8A have continued to provide the help and support we need in terms of our ongoing IT requirements and also in relation to our response to COVID 19. I have no hesitation in recommending D8A.”

Andy Powell

Club Manager of Jags Sports Club in Dulwich, London

“Jason and D8A have been close partners of ours for the past 12 years. In that time they have built and maintained an IT system which we have come to rely on for all essential business needs. Their friendly and thorough approach has allowed the Sports Club to have total confidence in their advice and capabilities. They are reactive and proactive in equal measures and we know that any critical issues are dealt with swiftly and precisely to a very high standard.”

Nick Vincent

Partner of estate agent, Proctors in Shirley in Croydon

“We have worked with Jason and his company for many years now, we have always received a high level of service from his team, with speedy response time to issues raised. The fact that they are able to remotely access our computers to resolve matters is excellent. D8A have taken care of all our IT needs from large infrastructure projects to a staff member needing some support, they come highly recommended.”

Madde Nicholls

Managing Director, Begg and Co. Plastics distributor in Erith in Kent

“A professional and friendly service who are always there to help us with any IT problems we may have”

Tracy Figg

Office manager and PA to CEO at furniture distributor, Lifestyle Europe Furniture Ltd in Maidstone in Kent

“From our initial introduction to present, we have always received a friendly and professional response from their team.
When we approach them with a problem, we are always confident it will be resolved promptly.”

Thank you D8A for your continuous help and support."

Beverley Horne

Office manager at City Flooring in Beckenham in Kent

“I would like to take this opportunity to commend Jason and his team for their immediate attention to works and any problem solving that City Flooring have encountered.

Many thanks for your utmost efficiency and look forward to your continued advice and expertise in the future.”