Maintenance & Support
Proactive maintenance and reactive support for your business with our professional IT specialists
We appreciate that one of the most daunting things about using technology over more traditional methods is worrying about what to do if something goes wrong. Worry not, as the team here at D8A are highly experienced in the tech we provide and are always keeping themselves up to date with the latest industry developments and updates.
In addition to the option of contacting our support team whenever you come across an IT related issue, we also proactively carry out a plethora of infrastructure maintenance checks monthly to ensure your systems continue to operate as intended and help mitigate problems from arising. This is all included with our maintenance and helpdesk services agreement. Please contact us if you wish to opt-in to this service.
We have outlined below further details about our core maintenance and support services.
On a monthly basis we run our complete IT infrastructure maintenance assessment which is comprised of a long list of checks that we run through one-by-one to ensure your computer systems continue to run smoothly. Such checks include, updating the OS (Operating System), updating hardware firmware updates, rebooting equipment and services, reviewing whether all data on the system is covered by a backup solution, etc.
In addition to our proactive maintenance service, we also provide fast response reactive services to assist with those issues that cannot be prevented. Our teams are highly adaptable and are proficient in the systems and software we provide. For any issues or bugs that are not immediately known by the team, we will research and liaise with the relevant persons to reach a working solution.