User setup of Windows work owned Autopilot registered computer
Question
How does an end-user configure a new or factory reset work-owned Windows computer that has been registered with Autopilot?
Pre-requisites
- End user has been assigned a new or factory reset, work-owned Windows computer
- End user has been assigned a Microsoft InTune license (either standalone or part of another license such as Microsoft 365 Business Premium)
- Microsoft InTune needs to have been configured by your IT department
- Microsoft InTune should be configured for Autopilot for Windows devices
Answer
Note: If your computer is connected with a network cable then you will not see steps 1 - 4.
Some screens may vary slightly from those shown but are fairly intuitive. Please just answer as accurately as possible.
Step 1
Power on the computer, select your "region" and click "Yes"
Step 2
Select the appropriate "keyboard layout" (Usually "United Kingdom") and click "Yes"
Step 3
Select the appropriate "second keyboard layout". Usually you would click "Skip" on this step
Step 4
Select a network to connect to, enter the details to connect and click "Next"
Step 5
Sign in with your company email address
Step 6
Approve the sign in with Microsoft authenticator, text message or any other method that you have registered.
Step 7
Wait for setup to complete.
Step 8
If prompted, sign in to Windows with your primary email address as your username and your Microsoft 365 password.
Step 9
Setup secure sign in methods (i.e. Windows Hello). Screens shown may differ depending on the hardware in your computer (for example your may be asked to configure face recognition if you have a camera or a fingerprint if you have a fingerprint reader). At the very least you will see the screen below asking you to enter a PIN.
Please set a PIN with at least 14 digits for security.
Step 10
You will be logged in to your Windows desktop.
Ensure that your device is connected to a network. If your device is a laptop and you take it to a new location please ensure that you connect it to the network there (e.g. connect to your home WiFi).
Please ensure that your device is connected to power and left on and signed in for as long as possible to allow apps to setup and company polices to apply. This would usually be a couple of hours.
Step 11
To check which apps are installed and ensure that you have all of the the apps that your company say you should have, please click the "Start button" (that is the Windows flag at the bottom and centre of the screen) and type "appwiz.cpl" and press enter. A list of the presently installed apps will be displayed. As more apps get installed you can right click a blank area of this window and click "Refresh" to repopulate the list.
Apps such as Microsoft Teams will require a restart before they will install.