Managed Support & Helpdesk (1st & 2nd Line) - Docking Station (per device, per month) - Initial Term

Prerequisites

·         Supported manufacturer docking station.

·         Compatible USB-C or Thunderbolt docking station hardware.

·         Supported monitors and peripherals connected to the dock.

·         Appropriate power supply and cabling for the docking station.

·         Available network connection if the dock includes Ethernet.

·         Hardware must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Administrative access required for setup and ongoing management.

Setup

·         Installation and physical connection of docking station.

·         Driver and firmware installation and updates.

·         Configuration of docking station ports and interfaces.

·         Network port configuration where applicable.

·         Power delivery configuration and validation.

·         Integration into asset management and monitoring systems.

·         Testing of all docking station ports and functions.

·         Documentation of docking station configuration.

Maintenance

·         Firmware and driver update checks.

·         Connectivity and port health checks.

·         Power delivery and stability checks.

·         Compatibility validation following OS updates.

·         Asset tracking and lifecycle updates.

Support

·         Support provided for devices that are in vendor support and under 5 years old.

·         Troubleshooting docking station hardware faults.

·         Resolution of port and connectivity issues.

·         Investigation of power delivery faults.

·         Firmware reinstallation and recovery.

·         Replacement docking station setup for like-for-like device.

·         Vendor escalation and warranty coordination.

·         User guidance on docking station usage and best practice.