Managed Support & Helpdesk (1st & 2nd Line) - Microsoft 365 Business Basic (per user, per month) - Initial Term

Prerequisites

·         Microsoft 365 Business Basic licence for each user.

·         Supported Microsoft 365 tenant and Entra ID environment.

·         Domain hosted on D8A nameservers and managed within D8A control panel.

·         Administrative access to Microsoft 365 tenant.

·         Reliable internet connectivity.

Setup

·         Assignment of Microsoft 365 Business Basic licence.

·         User account creation and configuration.

·         Email mailbox setup and configuration in Exchange Online.

·         Domain and DNS configuration for email services including MX, Autodiscover and SPF.

·         SharePoint and OneDrive provisioning.

·         Microsoft Teams setup and initial configuration.

·         Basic security configuration including MFA enablement and baseline policies.

·         User access configuration and initial sign-in setup.

·         Documentation of tenant and user configuration.

Maintenance

·         Licence management and optimisation.

·         Monitoring of service health and availability.

·         Basic security posture monitoring including MFA and sign-in activity.

·         Management of user accounts and permissions.

·         Review and optimisation of tenant configuration.

·         Coordination with Microsoft service updates and changes.

·         Reporting on usage and licensing.

Support

·         Troubleshooting email issues including mail flow, mailbox access and delivery issues.

·         User account and access support.

·         Support for Teams, OneDrive and SharePoint usage issues.

·         Assistance with password resets and MFA configuration.

·         Investigation of service-related incidents.

·         Escalation to Microsoft support where required.

·         Guidance on Microsoft 365 usage and best practice.