Managed Support & Helpdesk (1st & 2nd Line) - Microsoft SharePoint Online Plan 1 (per user/site allocation, per month) - Initial Term

Prerequisites

·         SharePoint Online Plan 1 licence for each user.

·         Supported Microsoft 365 tenant and Entra ID environment.

·         Domain hosted on D8A nameservers and managed within D8A control panel.

·         Administrative access to Microsoft 365 tenant.

·         Reliable internet connectivity.

Setup

·         Assignment of SharePoint Online Plan 1 licence.

·         Initial SharePoint environment configuration.

·         Creation and configuration of SharePoint sites including team sites and communication sites.

·         Setup of document libraries and basic folder structures.

·         Configuration of user access, permissions and sharing settings.

·         Integration with Microsoft Teams where applicable.

·         Basic configuration of OneDrive for Business.

·         Setup of security and sharing policies including internal and external access controls.

·         Initial validation and testing of access and file sharing.

·         Documentation of site structure and configuration.

Maintenance

·         Monitoring of SharePoint service health and availability.

·         Management of sites, document libraries and permissions.

·         Review and optimisation of storage usage and structure.

·         Policy compliance monitoring for sharing, access control and data handling.

·         Management of user access and lifecycle changes.

·         Coordination with Microsoft service updates.

·         Reporting on usage, storage and collaboration activity.

Support

·         Troubleshooting SharePoint access and permission issues.

·         Support for document management and file sharing issues.

·         Assistance with Teams and SharePoint integration issues.

·         User guidance on collaboration and document management best practice.

·         Investigation of syncing issues with OneDrive and SharePoint.

·         Support for site access and structure changes.

·         Escalation to Microsoft support where required.