Managed Support & Helpdesk (1st & 2nd Line) - Antivirus & Patch Management (per device, per month) - Initial Term

Prerequisites

·         Avast Business Ultimate licence for each device.

·         Supported Windows device.

·         Supported manufacturer hardware.

·         Reliable internet connectivity.

·         Administrative access to install required agents.

·         Supported third-party applications for patching.

·         No conflicting antivirus software installed.

·         Device must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

Setup

·         Setup and configuration of the Avast antivirus management console.

·         Deployment of Avast antivirus and patch management agent.

·         Policy configuration aligned to security standards.

·         Real-time protection configured to operate alongside Microsoft Defender for Endpoint.

·         Patch management policies for OS and third-party applications.

·         Exclusions and application rules configuration.

·         Integration with monitoring and alerting systems.

·         Initial system scan and patch baseline check.

·         Documentation of configuration.

Maintenance

·         Antivirus definition and engine updates oversight.

·         Continuous threat monitoring and alert review.

·         Operating system patching oversight.

·         Third-party application patch monitoring.

·         Endpoint protection health checks.

·         Patch compliance monitoring and reporting.

·         Scheduled scans and automated remediation oversight.

·         False positive management and policy tuning.

Support

·         Investigation and response to security alerts.

·         Malware and threat remediation.

·         Patch failure investigation and resolution.

·         Manual patch deployment where required.

·         Device isolation and containment where required.

·         Reinstallation and recovery after infection.

·         Escalation to Avast or third-party vendors where required.

·         Ongoing tuning based on emerging threats and vulnerabilities.