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Managed Support & Helpdesk (1st & 2nd Line) - Centralised Email Signatures (per user, tenant setup shared, per month) - Initial Term

£24.58

Prerequisites

·         Exclaimer licence for each user.

·         Supported Microsoft 365 tenant.

·         Domain hosted on D8A nameservers and managed within D8A control panel where routing is required.

·         Administrative access to Microsoft 365 tenant.

·         Ability to configure mail flow rules or API integration.

·         Supported vendor platform: Exclaimer.

 

Setup

·         Provisioning and configuration of Exclaimer platform.

·         Integration with Microsoft 365 through API or mail flow routing.

·         Design and creation of standardised email signature templates.

·         Configuration of dynamic user fields including name, title, contact details and branding.

·         Application of signatures across users, groups or departments.

·         Configuration of internal and external email signature rules.

·         Setup of disclaimers and compliance messaging.

·         Initial testing across devices and email clients.

·         Documentation of configuration and signature templates.

 

Maintenance

·         Ongoing management of signature templates and branding updates.

·         Updates to user details and dynamic fields.

·         Policy review and optimisation for consistency.

·         Monitoring of signature application and delivery.

·         Campaign management such as banners, promotions and announcements.

·         Platform health checks and configuration validation.

·         Reporting on usage and consistency across users.

 

Support

·         Troubleshooting signature application issues.

·         Resolution of formatting or delivery inconsistencies.

·         User support for signature appearance and behaviour.

·         Implementation of branding or messaging changes.

·         Assistance with campaign updates and seasonal banners.

·         Escalation to Exclaimer support where required.

·         Ongoing advice on email branding and best practice.