Managed Support & Helpdesk (1st & 2nd Line) - Mobile Device (Tablet / Phone) per device, per month - Initial Term

Prerequisites

·         Supported manufacturer mobile device.

·         Supported iOS, iPadOS or Android version.

·         Device must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Intune or supported MDM licence where management is required.

·         Administrative access for device enrolment and policy deployment.

Setup

·         Initial device enrolment into Intune or supported MDM.

·         Configuration of compliance and security policies.

·         Company portal / management agent setup where applicable.

·         Email and application access configuration where included.

·         App deployment and restrictions where required.

·         Device encryption and security baseline checks.

·         Testing of access to business resources.

·         Documentation of device configuration.

Maintenance

·         Monitoring of enrolment and compliance status.

·         Mobile OS and application update guidance where managed.

·         Policy compliance checks.

·         Security posture review.

·         Asset and lifecycle tracking.

·         User lifecycle changes and access review.

Support

·         Troubleshooting enrolment and compliance issues.

·         Support for email, apps and access to corporate resources.

·         Device wipe, retire or reset support where authorised.

·         Lost/stolen device support within agreed process.

·         Policy conflict investigation.

·         Vendor escalation where required.