Managed Support & Helpdesk (1st & 2nd Line) - NAS (Network Attached Storage) per NAS, per month - Initial Term

Prerequisites

·         Supported manufacturer NAS hardware.

·         Sufficient storage capacity and suitable disk configuration.

·         Reliable network and power provision.

·         NAS must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Administrative access to NAS and network environment.

Setup

·         Initial NAS setup and network configuration.

·         Storage pool, volume and share configuration.

·         User, group and permissions configuration.

·         Firmware update to latest stable version.

·         Security hardening including credentials and remote access controls.

·         Backup, replication or snapshot configuration where included.

·         Monitoring and alerting setup.

·         Testing of access, permissions and storage health.

·         Documentation of configuration.

Maintenance

·         Storage and disk health monitoring.

·         Firmware and security update checks.

·         Access and permissions review.

·         Capacity and utilisation monitoring.

·         Snapshot/backup monitoring where included.

·         Security posture review.

·         Lifecycle and warranty tracking.

Support

·         Troubleshooting access, storage or performance issues.

·         Disk failure guidance and replacement coordination.

·         Permission and share configuration changes.

·         Backup or replication issue support where included.

·         Vendor escalation and warranty coordination.

·         Recovery support within agreed backup/recovery scope.