Managed Support & Helpdesk (1st & 2nd Line) - Printer (per printer, per month) - Initial Term

Prerequisites

·         Supported manufacturer printer or multifunction device.

·         Printer must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty or maintenance agreement.

·         Network connectivity and appropriate print drivers available.

·         Consumables and physical maintenance are normally excluded unless separately agreed.

Setup

·         Printer network setup and IP configuration.

·         Driver and print queue configuration.

·         Scan-to-email or scan-to-folder configuration where applicable.

·         User/group access configuration where required.

·         Firmware update where appropriate.

·         Testing of printing, scanning and basic functions.

·         Documentation of printer configuration.

Maintenance

·         Printer availability and status checks where monitored.

·         Driver and queue review where required.

·         Scan configuration validation where applicable.

·         Basic consumable/status monitoring where available.

·         Asset and lifecycle tracking.

Support

·         Troubleshooting print, scan and queue issues.

·         Driver reinstallation or queue recreation.

·         Scan-to-email or scan-to-folder issue investigation.

·         Network connectivity troubleshooting.

·         Coordination with printer maintenance provider or vendor.

·         User guidance on printer operation.