Managed Support & Helpdesk (1st & 2nd Line) - Password Management (per user, tenant setup shared, per month) - Initial Term

Prerequisites

·         Bitwarden licence for each user.

·         Supported vendor platform: Bitwarden.

·         Administrative access to Bitwarden organisation and Microsoft 365 / identity platform where integration is required.

·         Users must have active accounts and agreed access policies.

Setup

·         Provisioning and configuration of Bitwarden organisation.

·         User onboarding and group structure configuration.

·         Configuration of collections, access policies and sharing rules.

·         Setup of SSO or directory integration where included.

·         Baseline security settings such as MFA requirements and emergency access where applicable.

·         Initial user access validation.

·         Documentation of password management policy and configuration.

Maintenance

·         Monitoring of user and organisation configuration.

·         Review of collections and access permissions.

·         User lifecycle changes including joiners, movers and leavers.

·         Security policy review and optimisation.

·         Licence and usage monitoring.

·         Reporting and administrative checks.

Support

·         User support for vault access and account issues.

·         Assistance with shared collection access.

·         Troubleshooting SSO or MFA-related Bitwarden access issues.

·         Support for recovery and emergency access processes where configured.

·         Escalation to Bitwarden support where required.

·         Guidance on password management best practice.