Managed Support & Helpdesk (1st & 2nd Line) - Room Audio Equipment (e.g. Sonos) per room/device, per month) - Initial Term

Prerequisites

·         Supported manufacturer room audio equipment.

·         Hardware must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Reliable Wi-Fi or wired network connectivity.

·         Administrative access to audio platform or app where required.

Setup

·         Physical setup and network onboarding.

·         Room naming and grouping configuration.

·         Firmware update to stable version.

·         User access and application setup where applicable.

·         Integration with room or network environment.

·         Audio playback and volume testing.

·         Documentation of configuration.

Maintenance

·         Firmware and application update checks.

·         Connectivity and playback monitoring where practical.

·         Room/group configuration review.

·         Asset lifecycle tracking.

Support

·         Troubleshooting connectivity and playback issues.

·         Reconfiguration following network or room changes.

·         User support for app access and basic usage.

·         Factory reset and re-onboarding where required.

·         Vendor escalation and warranty coordination.