Managed Support & Helpdesk (1st & 2nd Line) - Room Conferencing Equipment (per room/system, per month) - Initial Term

Prerequisites

·         Supported manufacturer conferencing hardware.

·         Compatible conferencing platform and room setup.

·         Reliable network and power provision.

·         Cameras, microphones, speakers, room controller and display hardware must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Administrative access to conferencing platform and room device management where applicable.

Setup

·         Room device setup and wiring validation.

·         Camera, microphone, speaker and control device configuration.

·         Firmware updates to latest stable versions.

·         Network and account configuration.

·         Platform integration with Teams, Zoom or other supported meeting system where included.

·         Audio/video testing and room validation.

·         User guidance and documentation of room configuration.

Maintenance

·         Firmware and device health checks.

·         Room equipment availability monitoring where supported.

·         Audio/video quality review.

·         Account and platform integration checks.

·         Asset lifecycle tracking.

Support

·         Troubleshooting audio, video and room join issues.

·         Peripheral and controller issue resolution.

·         Reconfiguration following room or platform changes.

·         Vendor escalation and warranty coordination.

·         User guidance for room conferencing use.