Managed Support & Helpdesk (1st & 2nd Line) - Screen / Monitor (per screen, per month) - Initial Term

Prerequisites

·         Supported manufacturer screen/monitor.

·         Compatible connection type such as HDMI, DisplayPort, USB-C or docking station output.

·         Appropriate power supply and display cable.

·         Hardware must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Administrative access required for setup and ongoing management.

Setup

·         Physical setup and connection.

·         Display input and resolution configuration.

·         Multi-screen layout validation where applicable.

·         Basic colour, scaling and refresh rate configuration.

·         Asset registration and documentation.

Maintenance

·         Basic display health and connectivity checks.

·         Asset lifecycle tracking.

·         Compatibility checks following device or docking changes.

Support

·         Support provided for devices that are in vendor support and under 5 years old.

·         Troubleshooting display detection, resolution and flickering issues.

·         Cable/input diagnosis.

·         Coordination with docking station or endpoint troubleshooting where required.

·         Warranty coordination and like-for-like replacement setup.