Managed Support & Helpdesk (1st & 2nd Line) - Switch (Managed) per switch, per month) - Initial Term

Prerequisites

·         Supported manufacturer managed switch.

·         Switch must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Administrative access to switch and network topology.

·         Appropriate power, rack space and cabling available.

Setup

·         Initial managed switch configuration.

·         VLAN, trunk, access port and management IP configuration.

·         Firmware update to stable version.

·         PoE configuration where applicable.

·         Security baseline configuration.

·         Monitoring and alerting setup.

·         Configuration backup and documentation.

Maintenance

·         Switch health and uptime monitoring.

·         Port, PoE and uplink monitoring where available.

·         Firmware/security update checks.

·         Configuration backup validation.

·         VLAN and port configuration review.

·         Asset lifecycle tracking.

Support

·         Troubleshooting connectivity, VLAN, PoE and port issues.

·         Configuration changes within agreed scope.

·         Switch replacement or restore from backup where required.

·         Vendor escalation and warranty coordination.

·         Coordination with router, Wi-Fi, CCTV and VoIP services where relevant.