Managed Support & Helpdesk (1st & 2nd Line) - Switch (Unmanaged) per switch, per month) - Initial Term

Prerequisites

·         Supported manufacturer unmanaged switch.

·         Switch must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Appropriate power and cabling available.

Setup

·         Physical installation and cabling validation.

·         Basic connectivity testing.

·         Placement and asset documentation.

·         Confirmation of connected device functionality.

Maintenance

·         Basic connectivity and power checks.

·         Asset lifecycle tracking.

·         Visual inspection or health check where practical.

Support

·         Troubleshooting basic connectivity and power issues.

·         Cable and port fault isolation.

·         Like-for-like replacement setup.

·         Vendor escalation/warranty coordination where applicable.