Managed Support & Helpdesk (1st & 2nd Line) - UPS (Uninterruptible Power Supply) per UPS, per month) - Initial Term

Prerequisites

·         Supported manufacturer UPS.

·         UPS must be in vendor support and less than 5 years old unless battery replacement is separately agreed.

·         Hardware should be covered by a valid manufacturer warranty.

·         Appropriate load capacity and power connections available.

·         Network or USB management interface where monitoring is required.

Setup

·         Physical connection and load validation.

·         UPS management software or network card configuration where applicable.

·         Battery and runtime status validation.

·         Alerting and monitoring setup where supported.

·         Connected equipment documentation.

·         Safe shutdown configuration where included.

Maintenance

·         Battery health and runtime checks.

·         Load and alert monitoring.

·         Firmware or management software checks where applicable.

·         Asset lifecycle and battery replacement tracking.

·         Periodic review of connected load.

Support

·         Troubleshooting UPS alerts and power events.

·         Battery replacement coordination where applicable.

·         Management card or monitoring issue support.

·         Vendor escalation and warranty coordination.

·         Guidance on power protection and runtime capacity.