Managed Support & Helpdesk (1st & 2nd Line) - Virtual Host (ESXi) per host, per month) - Initial Term

Prerequisites

·         Supported server hardware and supported ESXi/hypervisor version.

·         Host must be in vendor support and less than 5 years old where hardware is involved.

·         Hardware should be covered by a valid manufacturer warranty or support agreement.

·         Administrative access to hypervisor and management interfaces.

·         Backup and monitoring arrangements in place.

Setup

·         Initial ESXi/hypervisor host configuration.

·         Management network and datastore configuration.

·         Storage and networking validation.

·         Security baseline configuration.

·         VM inventory and resource configuration review.

·         Monitoring and backup integration.

·         Documentation of host configuration.

Maintenance

·         Host health and uptime monitoring.

·         Datastore, CPU, memory and hardware resource monitoring.

·         Patch and security update review where applicable.

·         VM and host performance monitoring.

·         Backup coordination.

·         Configuration backup and lifecycle tracking.

Support

·         Troubleshooting host, datastore, VM connectivity and performance issues.

·         VM restart or migration coordination where applicable.

·         Hypervisor configuration changes within scope.

·         Vendor escalation where required.

·         Incident response for host outages or degradation.