Managed Support & Helpdesk (1st & 2nd Line) - Wireless Access Point (per access point, per month) - Initial Term

Prerequisites

·         Supported manufacturer wireless access point.

·         Access point must be in vendor support and less than 5 years old.

·         Hardware should be covered by a valid manufacturer warranty.

·         Suitable network connectivity, mounting location and power/PoE available.

·         Wireless controller or cloud management access where applicable.

Setup

·         Access point adoption/onboarding to controller or cloud platform.

·         SSID, VLAN and security configuration.

·         Firmware update to stable version.

·         Placement and coverage validation where practical.

·         Authentication configuration where applicable.

·         Monitoring and alerting setup.

·         Testing and documentation.

Maintenance

·         Wireless health and uptime monitoring.

·         Firmware/security update checks.

·         Client connectivity and performance review.

·         SSID/security policy review.

·         Channel and power optimisation where supported.

·         Asset lifecycle tracking.

Support

·         Troubleshooting wireless connectivity and performance issues.

·         SSID or VLAN configuration changes.

·         Authentication issue investigation.

·         Replacement AP setup.

·         Vendor escalation and warranty coordination.

·         Coordination with switch/router services.